Privacy Policy

At WoolHeritage, trust is woven into everything we do — from how we craft our rugs to how we handle your information. This Privacy Policy explains how we collect, use, and protect your personal data when you visit www.woolheritage.com or interact with our services.

By visiting our site, placing an order, or communicating with us, you agree to the practices outlined below. If you have any questions, we’re always here to help.

1. Who We Are

WoolHeritage is a Moroccan brand rooted in the village of Mrirt, where our team of artisans handcraft each rug using natural wool, traditional methods, and time-honored care. We are committed to transparency — in our craft and in how we handle your data.

2. The Information We Collect

We collect personal information when you:

  • Visit our website

  • Place an order

  • Contact us via form, email, or social media

  • Subscribe to our newsletter or interact with marketing emails

This may include:

  • Personal details: Name, email, phone number, shipping and billing address

  • Order & payment info: Order history, transaction details (handled securely by third-party processors)

  • Device & usage data: IP address, browser type, pages viewed, and referring links

  • Cookies: Used to personalize your experience and help us understand how our site is used

You can manage cookie preferences through your browser settings at any time.

3. Why We Collect It

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about purchases or inquiries

  • Offer personalized recommendations or cart reminders

  • Improve our website and customer experience

  • Prevent fraud or misuse

  • Meet legal and tax obligations

4. How We Share Your Information

We may share your data with trusted partners who help us deliver our services, such as:

  • E-commerce platforms

  • Payment providers

  • Delivery services

  • Marketing and analytics tools

These partners are bound by their own privacy policies and legal obligations. We do not sell your personal information to third parties.

5. International Transfers

As a Moroccan brand serving customers worldwide, your information may be processed or stored outside your country of residence. We follow all applicable legal safeguards to ensure your data is protected across borders.

6. Children’s Privacy

Our site and services are not intended for children under the age of 16. We do not knowingly collect personal data from minors. If you believe your child has shared personal information with us, please contact us to have it removed.

7. How We Protect Your Data

We take security seriously. WoolHeritage uses industry-standard practices such as SSL encryption, secure servers, and access controls to protect your personal data.

While we do our best to safeguard your information, no system is 100% secure. Please avoid sending sensitive information via unsecured channels like plain email.

8. How Long We Keep Your Information

We retain your data only for as long as needed to:

  • Fulfill your orders

  • Provide customer support

  • Meet legal, tax, or regulatory requirements

Once no longer needed, your data is securely deleted or anonymized.

9. Your Rights

Depending on where you live, you may have the right to:

  • Access the data we hold about you

  • Correct or update your information

  • Request deletion of your personal data

  • Object to or restrict how we process it

  • Receive a copy of your data (data portability)

  • File a complaint with your local data authority

To exercise any of these rights, please email us at info@woolheritage.com. We may need to verify your identity before fulfilling your request.

10. Third-Party Links

Our website may contain links to other platforms or services we don’t control. We encourage you to review their privacy policies before sharing any personal information with them.

11. Updates to This Policy

We may occasionally update this policy to reflect changes in the law or how we operate. When we do, we’ll post the updated version here and revise the “Last Updated” date at the top.

12. Contact Us

If you have questions about this Privacy Policy or how we manage your data, we’re here to help.

Email: info@woolheritage.com
Based in Mrirt, Morocco
Serving customers around the world