Each WoolHeritage rug is handwoven in the village of Mrirt, nestled in the Middle Atlas Mountains of Morocco. Known for its dense weave and exceptional quality, Mrirt weaving reflects centuries of Berber tradition and mastery.

We use 100% natural wool, sourced from local sheep in the region. Our pieces are dyed using natural dyes, giving every rug its soft, earthy tones without synthetic chemicals.

Yes — we offer custom sizing and designs. If you have a vision in mind, we’ll work closely with our artisans in Mrirt to bring it to life.

Each rug is one-of-a-kind. Variations in weave, markings, and color tones are part of what makes your piece a true original, full of human character and warmth.

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout through platforms like PayPal and Apple Pay, depending on your region.

Yes. Our website uses SSL encryption and trusted payment gateways to ensure your information is always safe and secure.

Currently, we do not offer payment plans, but we’re working on solutions to make owning a WoolHeritage rug more accessible.

All prices are listed in USD, but at checkout, you may see a conversion depending on your location and payment method. Your bank or card provider will handle this automatically.

Yes, we offer worldwide shipping. No matter where you are, a piece of Mrirt’s weaving heritage can find its way to your space.

Each rug is made and prepared with care. If it’s in stock, please allow 5–10 business days for delivery. For made-to-order pieces, shipping may take 3–6 weeks, as your rug is handwoven just for you.

Shipping costs are calculated at checkout based on your location and the size of your rug. We do our best to offer fair and transparent rates.

Absolutely. Once your rug is shipped, you’ll receive a tracking link via email so you can follow its journey from Morocco to your doorstep.

International orders may be subject to customs duties or taxes depending on your country’s regulations. These fees are the responsibility of the customer.

Because each WoolHeritage rug is handmade to order, we currently do not accept returns for change of mind. We encourage you to reach out to us before purchasing if you need help choosing the right piece for your space.

Every rug is carefully inspected before it leaves our workshop in Mrirt. However, if your order arrives damaged or doesn’t match your purchase, please contact us within 48 hours of delivery. We’ll gladly work with you to find a fair solution.

Due to the made-to-order nature of our rugs, we do not offer exchanges. Each rug is uniquely woven for its future home — just like yours.

Refunds are only issued in cases of proven defect or order error. Our customer support team is always here to guide you through the process if needed.

You can place your order directly through our website. Simply select your rug, choose the desired size (if available), and proceed through our secure checkout process.

Yes. We accept custom size requests on select designs. If you’re interested in a bespoke piece tailored to your space, please reach out to us via email or our contact form.

Choosing the perfect rug size depends on your room layout. We recommend measuring your space beforehand and checking our sizing guide, which provides visual tips for bedrooms, living rooms, and dining areas.

If your order hasn’t entered production or shipping, we may be able to accommodate changes. Please contact us as soon as possible.

Yes — if your order hasn’t shipped yet. Please get in touch immediately, and we’ll do our best to update it before dispatch.